QCO Lesson 11

Lesson 11 brings it all together and asks you to consider the human factors associated with change, any change. Unless you make a concerted effort, with Leadership’s unwavering support, you risk losing some of your gains.

There are many dimensions to process sustainability, in this lesson we present the three that are the most likely to make you successful: Leadership commitment, 5S/7S, and Supplies Management in the OR.

Lesson Content
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