The Process Owner is the name we’re giving to the individual who will take responsibility for process documentation and training materials. Typical tasks for the Process Owner include:

Updating Standard Work documentation.
Updating or creating Visual Work Instructions.
Maintaining the Certification Matrix and certification status for the area.
Creating and maintaining training materials in support of standard work and process changes.

The Process Owner has an extremely important job related to sustainability of the changes that the team will be implementing. A significant amount of work will need to go into this aspect of a Kaizen event in order to ensure that the changes “stick” over time.